These Terms and Conditions represent a contract between Organic Dust Club Cleaning Ltd and The Client. 

1. The Client agrees that any use of The Company’s services, including placing an order for services by telephone, email, or website forms, shall constitute the Client’s acceptance of these Terms and Conditions.

2. Unless otherwise agreed in writing, these Terms and Conditions shall prevail over any other terms of business or purchase conditions put forward by the Client 

3. No variation or alteration of these Terms and Conditions shall be valid unless approved in writing by a director of the Company. 

4. The Company operates a minimum charge of 2 hours per cleaning visit.

5. All work carried out by the Company at your request, whether experimental or otherwise, will be charged accordingly. Payments of fees rendered by invoice are due within the dates stated on the invoice 

6. Interest may be applied to any overdue accounts at a rate of £5.00 per each day of delay in payment. Where payment has not been received, we reserve the right to withhold services, documents, and information, and we have the right to cease to work on your account and to terminate the engagement if payments are unduly delayed. 

7. Unless otherwise expressly stated, all prices shall be in Pounds Sterling and shall be exclusive of VAT and other duties. 

8. We provide services on a one-off and retainer basis. 

9. Any additional work requested that isn’t covered in the original brief will be quoted separately and added to the original invoice. 

10. All Cleaning service prices are reviewed each year and adjusted in line with inflation, minimum wage increases, or any reasonable circumstances.

11. We shall provide the client a checklist on request or ask all clients to leave a list of priorities for the cleaner. This means that the cleaner can tick off, top to bottom, what they can do within the allotted time. 

12. No refund claims will be given once the cleaning service has been carried out. If for any reason the Client is dissatisfied with any aspect, they must notify the Company within 24 hours, 

13. The Client agrees to pay the full price of the cleaning visit, if: a) The Client cancels or changes the date/time less than 12 hours prior to the scheduled appointment; b) The Client fails to provide access to the service premises thus preventing the Company to carry out the booked work; c) There is a problem with the Client’s keys and the Cleaner cannot let themselves in. 

14. For rental items/rental linen included by this agreement, the rental period is 21 days, starting on the day of rental. All rental items must be returned by customers within the stipulated 21 days. The debit or credit card will be automatically charged for an extra 21-day rental period if the rented items are not returned within this time frame. 

15. Linen Rental items are not to be laundered or dry-cleaned or have laundered or dry-cleaned other than by the supplier. 

16. If the Client needs to change a cleaning day or time the Company will do its best to accommodate them. A minimum of 18 hours’ notice is required. Please note that the Company cannot guarantee that the same operative will be available on the new day and at the time the Client requires. Any changes in the cleaning schedule are subject to availability.

17. The Company shall not be liable under any circumstances f or any loss, expense, damage, delay, costs or compensation (whether direct, indirect or consequential) which may be suffered or incurred by the Client arising from or in any way connected with a late arrival of Company operatives at the service address. The Company endeavours to be right on time on any visit, but sometimes, due to transport-related and other problems that are beyond the Company’s control, the Company operatives may arrive with a delay, or the cleaning visit may be rescheduled. 

18. The Company shall not be liable under any circumstances for any loss, expense, damage, delay, costs, or compensation (whether direct, indirect, or consequential) that may be suffered or incurred by the Client arising from or in any way connected with – 1. A cleaning job not completed due to the lack of hot water or electricity 2. Third party entering or present at the Client’s premises during the cleaning process; 11.3. Any existing damage to the client's property in the form of old stains/burns/spillages, etc., which cannot be cleaned/removed completely by the cleaning operative. Any damages worth £100.00 or less. 

19. The Cleaners public liability insurance will cover damages caused by a cleaning operative working on behalf of the Company up to £1,000,000.00. To keep our prices competitive, all claims are subject to an excess of £100.00, payable by the client. 

20. The Company has built its business and reputation by providing its clients with the best possible cleaning service available. Still, the Company realises that because its operatives are human beings, they sometimes make mistakes. For this reason, the Company offers a Guarantee. If the Client is not satisfied with any areas that have been cleaned, the Company’s operative will come back to the Client’s premises and re-clean those areas free of charge.